NEBULLAX SUPPORT
Frequently Asked Questions
What is a mesh device?
A mesh device turns a compatible liquid medication or solution into a mist for inhalation. Follow the supplied manual and your clinician's instructions.
What medication or saline can I use?
Use only solutions prescribed or recommended for use in a mesh device and confirmed compatible with this device. Ask your healthcare professional about a specific medication.
Can children use it?
Ask a healthcare professional about age suitability, mask fit and supervision before a child uses the device.
How do I charge it?
The device uses USB-C charging. Follow the instructions supplied with the product and use a compatible power source.
How do I clean it?
Clean and dry the medication cup, mesh and attachments as directed in the manual. Do not assume another device's cleaning method applies.
Can it replace my current mesh device?
Do not change prescribed treatment equipment without advice from your healthcare professional.
Is it FDA approved or HSA/FSA eligible?
We have not published documentation supporting either claim for this model. Contact us for documentation before relying on those claims.
How much is shipping in the U.S.?
U.S. Standard shipping is free. Optional faster shipping, when available, is priced at checkout. Review the shipping policy.
What is the return policy?
Eligible unused items may be returned within 30 days. Read the return policy for full conditions.
How do I get support?
Use the contact form and include your order number if you have already purchased.
Review the product details, shipping and return information before you order.