Refund policy

30-Day Returns

You may request a return within 30 days of delivery for an unused item. Email support@mylivellstore.com with your order number and the reason for your request. We will provide return instructions.

For a return due to a quality issue or an incorrect item, we cover return shipping. For other eligible returns, the customer pays return shipping. Please contact us before sending an item back.

Once your return is received and reviewed, we will confirm the outcome by email. Approved refunds are issued to the original payment method; your payment provider may need additional time to post the refund.

If an item arrives damaged or incorrect, contact us as soon as possible so we can help resolve it.